Terms of Service

Use of the service

UptimePad provides website, SSL, DNS, API, status-page, notification, and server monitoring tools. You are responsible for the monitors, endpoints, alert destinations, and team access configured in your account.

Acceptable use

Do not use UptimePad to attack, overload, scan unrelated infrastructure, bypass access controls, or monitor targets you are not allowed to monitor. Abuse may result in rate limits, suspension, or account termination.

Billing

Paid plans are billed through the active payment provider. Plan limits, billing intervals, trial terms, renewal details, taxes, and cancellation controls are shown at checkout and in billing settings.

The Free plan does not require a payment card. Paid trials are card-backed through checkout unless UptimePad separately grants an admin-approved no-card trial. If a paid trial is offered, billing starts when the trial ends unless you cancel before then. Add-ons, discounts, taxes, and renewal dates are shown before purchase or in billing settings.

Cancellation and refunds

You can cancel self-serve subscriptions from billing settings when the payment provider portal is available, or through support if the portal is unavailable. Cancellation stops the next renewal; access can continue until the end of the paid period unless the payment provider or support flow states otherwise. Refund requests are reviewed through support and payment-provider rules. Statutory rights are not limited by these terms.

Plan limits and fair use

Free and paid plans include published limits for monitors, check intervals, enabled regions, status pages, history, team seats, API use, and notification channels. We may slow, queue, or block checks that look like abuse, load testing, credential stuffing, or scanning unrelated infrastructure.

Availability and alerts

Monitoring results depend on the target service, public DNS, network paths, enabled regions, alert channel availability, and the thresholds you choose. You should test critical alert routes and keep a fallback channel for high-risk monitors.

Published check intervals describe the target schedule for enabled monitors. They are not a service-credit SLA or uptime guarantee unless a separate written agreement says so.

Data and notification destinations

You control the URLs, status pages, API keys, team members, webhooks, and third-party alert destinations connected to your account. Do not send secrets to alert channels unless that destination is approved for the same level of access.

Security and account access

You are responsible for protecting account credentials, API keys, webhook secrets, team invitations, and administrator access. UptimePad may revoke sessions, rotate keys, disable integrations, or suspend accounts when needed to protect the service, customers, or third parties.

No high-risk use

UptimePad is not designed for emergency services, medical decision-making, life-safety systems, financial trading, aircraft, nuclear facilities, or other uses where delayed, missed, or incorrect alerts could cause death, personal injury, or catastrophic damage.

Liability

To the maximum extent allowed by law, UptimePad is provided without warranties beyond the written commitments shown at checkout or in a separate agreement. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost data, or business interruption. Nothing in these terms limits liability where the law does not allow that limit.

Contact

Questions about these terms can be sent through the support flow.